Customer Experience

We have a 98% customer recommendation rating, one of the highest in our industry. We're also very proud that one third of our customers have bought with us before or have been referred by someone who has.

Bringing You Home

At Mount Anvil we work hard to create wonderful homes you’ll fall in love with and because we don’t want anything to take the gloss off that feeling, we do everything we can to help make the process of buying your home, choosing your options and settling in as straightforward, stress-free and enjoyable as possible. 

That’s why a dedicated Customer Experience Manager will be with you every step of the way, keeping you informed and offering the expert and friendly help, advice and support you need during your buying journey.

What's more, thanks to the two-year warranty Mount Anvil offers on your new home, we’ll be here long after you've moved in, making sure that everything continues to work perfectly (and, in the unlikely case that a niggle or glitch does arise, we'll sort this out for you quickly and efficiently).

The Journey

Once you’ve chosen and reserved your home, we’ll go on to help you select the finishing touches to make it your own, from bespoke colour palettes to fine finishes; kitchen units to door and window furniture; bathrooms to flooring, and any additional fit out options. 

During the build we’ll also keep you up to date with construction progress, happily accompanying you on a site visit (where possible), if you want to see it for yourself. 

Before you move in, we’ll help you familiarise yourself with every aspect of your home, taking you through a comprehensive home demonstration that guides you through the things you need to know.

The Mount Anvil Customer Service Charter sets out what you can expect from us before, during and after your home-buying process. Download our Customer Service Charter.

Our People

The customer experience team at Mount Anvil is committed to providing you, our customers, with quality homes. The whole team is working to achieve one common goal; to ensure that you are satisfied and happy with your new home, from the moment that you make your reservation to the day you move in and beyond.

We understand that buying your new home is one of the biggest financial commitments you are likely to make and we are committed to making the experience as positive for you as we possibly can. Our people understand their responsibilities to you, the customer, so no matter what queries or questions you may have, you can be confident that we will adhere to the terms of our Charter and the “Consumer Code for Home Builders” which will be provided to you upon reservation.

Your Peace of Mind

For added peace of mind, your home is covered by a ten year NHBC Buildmark warranty. This means that Mount Anvil, for the first two years after legal completion, and NHBC from years three to ten, take responsibility for problems that arise with your new home due to defects in either materials or workmanship.

All the details of your policy will be given to you by your solicitor, as well as the Buildmark booklet and the ‘Guide to your new home’. If you need any further help or clarification, please visit the NHBC website.

Report A Problem

We aim to make your experience with us as smooth and easy as possible, but we know that you may have some questions or concerns along the way. When things go wrong, we want to know so that we can put them right as quickly as possible. If you need to contact us, we're here 24 hours a day, seven days a week.

In the unfortunate event that you find yourself with a home emergency, we provide a 24 hour, 365 day service. We aim to respond within two hours and will arrange a callout where appropriate. Details of what we class as an emergency can be found on our dedicated page online.

News and Views

"Mount Anvil Truly Empowers and Leverages the Talent of Women" Emma Richman, WIC Judge

We are proud to champion female talent working in the construction sector, increasing the profile of gender equality across Mount Anvil and partnering with like-minded organisations in London to support and empower women in the industry.

Visit our Royal Docks West Sales Office inside The Good Hotel London. Book your appointment on 020 3740 162. https://t.co/VUnmtXg2VZ

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