Emergency

In the unfortunate event that you find yourself with a home emergency, we provide a 24 hour, 365 day service.  We aim to respond within two hours and will arrange a callout where appropriate. Details of what we class as an emergency can be found below.

In An Emergency

Our emergency customer experience team is equipped to help you with any critical situation covered in the list below:

  • No hot water or heating
  • A water leak that is causing damage or getting into an electrical fitting
  • No electricity
  • Blocked drains causing overflowing internally or externally
  • Toilet blocked or not flushing (if there is only one in the home)
  • Broken lock on a window, door or garage door meaning the property is not secure
  • A roof leak (storm damage will be covered by your insurer)


If we decide that your problem falls outside of these criteria, please be aware that you might be charged for callouts and / or repairs.

Contact Customer Care

News and Views

Being part of something special at Royal Eden Docks

2020 kicked off with progress and productivity in abundance on site at Royal Eden Docks. And with the launch of The Botanist last month, the second phase in the development, this is an exciting time in the iconic Victoria Dock as the infrastructure for this booming East London hotspot unfolds. Read more below.

On Tuesday, we made the decision to shut down our construction sites in order to protect our people and minimise th… twitter.com/i/web/status/1…

Creating exceptional homes.

In outstanding Central London locations. 

Our Awards