Emergency

In the unfortunate event that you find yourself with a home emergency, we provide a 24 hour, 365 day service.  We aim to respond within two hours and will arrange a callout where appropriate. Details of what we class as an emergency can be found below.

In An Emergency

Our emergency customer experience team is equipped to help you with any critical situation covered in the list below:

  • No hot water or heating
  • A water leak that is causing damage or getting into an electrical fitting
  • No electricity
  • Blocked drains causing overflowing internally or externally
  • Toilet blocked or not flushing (if there is only one in the home)
  • Broken lock on a window, door or garage door meaning the property is not secure
  • A roof leak (storm damage will be covered by your insurer)


If we decide that your problem falls outside of these criteria, please be aware that you might be charged for callouts and / or repairs.

Contact Customer Experience

News and Views

Building the Future at the Royal Docks

We are making good headway on site at Royal Docks West and are excited to share our progress. Discover the latest developments below.

Dollar Bay’s Penthouse shortlisted for an SBID International Design Award! Please help us win the award by voting:… twitter.com/i/web/status/8…

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In outstanding Central London locations. 

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