Emergency

In the unfortunate event that you find yourself with a home emergency, we provide a 24 hour, 365 day service.  We aim to respond within two hours and will arrange a callout where appropriate. Details of what we class as an emergency can be found below.

In An Emergency

Our emergency customer experience team is equipped to help you with any critical situation covered in the list below:

  • No hot water or heating
  • A water leak that is causing damage or getting into an electrical fitting
  • No electricity
  • Blocked drains causing overflowing internally or externally
  • Toilet blocked or not flushing (if there is only one in the home)
  • Broken lock on a window, door or garage door meaning the property is not secure
  • A roof leak (storm damage will be covered by your insurer)


If we decide that your problem falls outside of these criteria, please be aware that you might be charged for callouts and / or repairs.

Contact Customer Experience

News and Views

Making a mark on the skyline

It’s all hands on deck at Royal Docks West where we’ve clocked up over 180,460 working hours this year, giving us the chance to make fast progress on site. Our attention to detail continues to drive results, with Royal Docks West recently achieving 99.96% in an audit by the Health and Safety Executive – a testament to the great care we put into every single home we create. See for yourself the progress that we're making in our video tour and get the latest updates below.

We had a great time helping @somervilleyouth kids with their CV and interview skills, and were thrilled to get some… twitter.com/i/web/status/1…

Creating exceptional homes.

In outstanding Central London locations. 

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