In the unfortunate event that you find yourself with a home emergency, we provide a 24 hour, 365 day service.  We aim to respond within two hours and will arrange a callout where appropriate. Details of what we class as an emergency can be found below.

In An Emergency

Our emergency customer experience team is equipped to help you with any critical situation covered in the list below:

  • No hot water or heating
  • A water leak that is causing damage or getting into an electrical fitting
  • No electricity
  • Blocked drains causing overflowing internally or externally
  • Toilet blocked or not flushing (if there is only one in the home)
  • Broken lock on a window, door or garage door meaning the property is not secure
  • A roof leak (storm damage will be covered by your insurer)

If we decide that your problem falls outside of these criteria, please be aware that you might be charged for callouts and / or repairs.

Contact Customer Experience

News and Views

Rooms with a view: Royal Docks West launches five new show homes

Save the date - on Saturday 6th and Sunday 7th October Royal Docks West’s Open Weekend will showcase five new show apartments. These bright and spacious homes offer a glimpse of life at Royal Docks West – from a waterside lifestyle with spectacular river, dockland and city views, to all the benefits of the surrounding £3.7bn regeneration. Check out the sneak preview below.

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