Emergency

In the unfortunate event that you find yourself with a home emergency, we provide a 24 hour, 365 day service.  We aim to respond within two hours and will arrange a callout where appropriate. Details of what we class as an emergency can be found below.

In An Emergency

Our emergency customer experience team is equipped to help you with any critical situation covered in the list below:

  • No hot water or heating
  • A water leak that is causing damage or getting into an electrical fitting
  • No electricity
  • Blocked drains causing overflowing internally or externally
  • Toilet blocked or not flushing (if there is only one in the home)
  • Broken lock on a window, door or garage door meaning the property is not secure
  • A roof leak (storm damage will be covered by your insurer)


If we decide that your problem falls outside of these criteria, please be aware that you might be charged for callouts and / or repairs.

Contact Customer Experience

News and Views

Press release: Mount Anvil hosts Housing Minister at Royal Docks West for announcement of £1bn housing development partnership with Barclays

We hosted Housing Secretary, Rt Hon James Brokenshire MP and Barclays’ Chairman John McFarlane at their regeneration scheme, Royal Docks West, this week for the announcement of the government’s £1bn housing development partnership with Barclays. Read more below.

Keybridge rose to the challenge at the Sunday Times British Homes Awards yesterday as ‘Highly Commended’ Apartment… twitter.com/i/web/status/1…

Creating exceptional homes.

In outstanding Central London locations. 

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